Ocuco improves efficiency, safety and customer experience for customers

Ocuco (derived from 'ocular company') has been around since 1993, has 350 employees and is active worldwide. The company is an international market leader and develops software for opticians in 85 countries. Ocuco specializes in shop automation solutions for opticians and offers a complete package. Connections with equipment for eye measurements and accounting programs, software for orders, payments, purchasing and delivery. Everything is taken care of.

Data in the store

Ocuco noticed that many opticians still managed their data on servers in the store. This had a major disadvantage, as important data was not always and everywhere available. If an optician wanted to update the administration during the weekend or if an IT problem occurred, the optician was forced to go to the physical location. And when Ocuco had to perform a software update, it often took days to get all the opticians on the line and up-to-date. Not efficient and extremely time-consuming.

In addition, the measuring equipment operated independently, which required a lot of manual work to order glasses or lenses and increased the chance of errors. In addition, the new GDPR legislation made opticians think about their security. In the event of theft or fire, customer data would end up on the street or possibly be lost completely.

More agility thanks to the cloud

In order to improve the IT landscape at the back, Ocuco was one of the first companies in the optical world to opt for the cloud. The choice fell on a collaboration with Interconnect. “On the advice of Interconnect, we opted for VMware Cloud Director, a cloud solution that we have been using for two and a half years now. Cloud Director offers the speed, scalability, flexibility and security that we need. In addition, we now have servers under our own management in the cloud and we can scale resources up and down in real time,” says Patrick Walschots, Operations Manager Benelux at Ocuco.

Unburdening

The high level of unburdening was one of the most important reasons for choosing the combination of Interconnect and VMware. Thanks to a strong combination of good advice, support and fast responses, opticians can perfectly execute their business processes without having to worry much about the IT infrastructure. Interconnect unburdens in the technical and infrastructural area, allowing opticians to fully focus on their core business. Watch the video about this reference case here!

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